FAQ

I have a question/request, how can I contact you?

Drop us an email at [email protected], send us a DM on Instagram: @groove.so or simply open the livechat window on your bottom right.
We are super open to feature requests and new design ideas :)

How long does it take to generate the video?

It depends on the length of the final video. For a 59s video, it usually takes less than 5 minutes. However, it might take longer if our website gets a lot of traffic.

What format/resolution are the videos?

For square videos: 1080x1080, for landscape: 1920x1080 and for portrait 1080x1920.
Videos are sent as .mp4 and use 30 fps by default.

What more brings the Pro subscription?

A few things: you can remove the watermark, export in 60 fps and we'll keep your videos for 1 year. Plus, you will directly support the development of the service :)

If I'm not happy with the Pro plan, can I cancel?

Sure! You can cancel anytime. Go in your billing settings and you will see a link to cancel your subscription. We also offer a 14-days money-back guarantee in case you were unsatisfied. Thanks for using the service!

I didn't receive my video, what should I do?

1) Check your spam folder. 2) Wait at least 15 minutes in case our servers are overloaded. 3) Still didn't receive? please contact us we'll do our best to help you.